KLIKSY ("we", "our", or "us") operates the KLIKSY platform located at kliksy.cloud. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using KLIKSY, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and billing details when you register or subscribe.
- Client Data: Information you input about your clients, campaigns, invoices, staff, and business operations.
- Communications: Messages, comments, and files exchanged through our campaign messaging and collaboration features.
- Support Requests: Information you provide when contacting us for support.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, timestamps, and interaction patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: Session cookies for authentication and preferences. We do not use third-party tracking cookies.
1.3 Third-Party Integrations
- Gmail API: If you connect a Gmail account, we access email data (send, read, modify) within the scopes you authorize. We store OAuth tokens securely using encryption.
- Stripe: Payment processing is handled by Stripe. We do not store credit card numbers on our servers.
- KLIKSY AI: Campaign and business data may be sent to Google's KLIKSY AI for AI-powered insights. Data is processed per Google's API terms and is not used to train AI models.
2. How We Use Your Information
- Provide, maintain, and improve the KLIKSY platform
- Process transactions and send billing-related communications
- Generate AI-powered insights, reports, and analytics for your business
- Facilitate campaign messaging and collaboration between your team and clients
- Send system notifications, security alerts, and service updates
- Respond to support inquiries and provide customer service
- Monitor usage patterns to improve performance and user experience
- Comply with legal obligations
3. Data Isolation & Multi-Tenancy
KLIKSY operates as a multi-tenant platform. Each tenant (organization) has a separate, isolated database. Your business data is never accessible to other tenants. Data isolation is enforced at the application and database level.
- Each organization operates on its own subdomain and database
- Staff members only see data they are assigned to based on role-based access controls
- Client portal users only see data belonging to their own account
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information. We may share data only in these circumstances:
- Service Providers: Stripe (payments), Google (Gmail API, KLIKSY AI) — only as necessary to provide our services
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
5. Data Security
- All data transmitted via HTTPS/TLS encryption
- Sensitive data (OAuth tokens, API keys) encrypted at rest using Laravel's encryption
- Passwords hashed using bcrypt
- Role-based access controls with granular permissions
- Regular security updates and dependency monitoring
- Server hosted with enterprise-grade DDoS protection
6. Data Retention
- Active Accounts: Data retained for the duration of your subscription
- Cancelled Accounts: Data retained for 30 days after cancellation, then permanently deleted
- Backups: Encrypted backups retained for up to 90 days
- Audit Logs: Activity logs retained for 12 months
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Export: Request your data in a portable format
- Objection: Object to certain processing of your data
- Withdraw Consent: Revoke previously granted consent at any time
To exercise these rights, contact us at [email protected].
8. Cookies
We use only essential cookies required for the platform to function:
- Session Cookies: Maintain your login session and CSRF protection
- Preference Cookies: Remember your theme and layout preferences
We do not use advertising cookies or third-party analytics trackers.
9. Children's Privacy
KLIKSY is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Our servers are located in Singapore. If you access KLIKSY from outside Singapore, your data may be transferred to and processed in Singapore. By using our platform, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of KLIKSY after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: